What is SommPicks EU?

SommPicks is a members-only website providing exclusive access to the world's most extraordinary wines.

How is SommPicks EU different?

We don’t offer ordinary wines at ordinary prices.  We work hard to bring our members the best wines at the best prices.  Every time.

Can I invite my friends to join SommPicks EU?

Of course!  As a SommPicks member, you can refer friends by clicking the "Invite Friends" link in the navigation bar at the top of any page.

Can I buy a gift certificate?

Absolutely.  Please email us at team@sommpicks.com and we’ll put it together for you! 

How long until I receive my order?

Do you ship in the summer and winter months?

My entire order is In Stock, and temperatures are safe to ship, but I’m not ready to receive it at this time – can you store it for me?

My entire order is In Stock, but I only want to receive part of it at this time – is that possible?

I received an “Email Only” offer from SommPicks, what does this mean?

I have other questions about shipping, who can help me?

Please visit our shipping section for more information or, as always, feel free to contact us at (415) 294-0622 or at team@sommpicks.com.

Can I cancel my order?

All orders that are cancelled prior to shipment are subject to a 15% cancellation fee.  This includes In Transit and Pre Arrival orders, as well as confirmed email order requests.  All orders that have already shipped and all special order wines (wines you asked us to find specifically for you) may not be cancelled.  If you have specific concerns about your order, please contact us at team@sommpicks.com.

Can I return or exchange my order?

We want you to love our wines as much as we do.  If for any reason you’re not happy with your order, please contact us at team@sommpicks.com and we’ll do our best to make it right.  However, in order to keep our costs as low as possible and pass the savings on to you, we do adhere to the following policies:

• We ask that you contact us as soon as possible (but in no event later than 60 days from the date of delivery) because the passage of time limits our ability to recover credit from our suppliers and because we have no way of verifying your storage conditions.

• If you suspect that a bottle is corked, please re-cork the bottle and leave the wine inside (we will ask that you return the bottle for inspection and possible return to our supplier). The winery, not SommPicks, is the source of this problem, but we want you to be happy, so we’ll split the difference – we offer 50% credit on (confirmed) corked bottles less than 10 years old.

• While we do everything in our power to ensure your wine is the finest available, as with standard industry practice, we cannot guarantee wine older than 10 years old.

• All gifts and all special order wines (wines you asked us to find specifically for you) are final sale.

• If you simply changed your mind or don’t like a wine, we are happy to recommend another selection, but unfortunately cannot accept a return or offer a credit.

What if I receive a damaged product?

In the rare event that you receive a broken bottle or an otherwise damaged product, please contact us right away at team@sommpicks.com.  We will happily replace (or credit) broken bottles or otherwise damaged product.  However, we are unable to replace (or credit) wines showing signs of damage after leaving our possession for reasons such as adverse weather conditions during shipment (when shipped against our guidance) or delays caused by failed delivery attempts not the fault of the shipper.

What forms of payment are accepted on SommPicks?

SommPicks accepts American Express, Visa, MasterCard and Discover.

Can I place an order over the phone?

We are happy to assist you in placing an order over the phone.  Just call us at (415) 294-0622.

Is it safe to use my credit card to place orders on the website?

Yes.  We use current and highly secure technology to ensure that your information is safe.   SommPicks will never store or share your credit card information.

Where is the "CVV" number located on my credit card?

On Visa, MasterCard and Discover cards, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number.  On American Express cards, the four-digit CVV number is printed on the front of the card above the card account number.

Will I be charged sales tax?

The sales tax quoted at checkout is based on the shipping address you provide.  The amount includes both state and local taxes, where applicable.